Hayley’s story is one of resilience, determination, and the power of advocacy. In her early twenties, Hayley’s life took an unexpected turn when she was diagnosed with a functional neurological disorder, a complex condition that left her reliant on a wheelchair. As a nursing student, her dreams were suddenly put on hold, and the road ahead seemed uncertain.

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The Struggle for NDIS Access

Applying for access to the National Disability Insurance Scheme (NDIS) proved to be an uphill battle. Hayley and her family faced repeated rejections, each one more disheartening than the last. The complexity of her condition, coupled with a lack of widespread awareness, made it challenging for decision-makers to grasp the urgency of her situation.

Despite their efforts, Hayley’s applications were dismissed time and again, leaving her and her family feeling defeated. The NDIS required detailed evidence not only of Hayley’s primary condition but also comprehensive documentation of secondary challenges, including her mental health. The process felt insurmountable.

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United Foundation Steps In

In February of this year, Hayley’s journey took a hopeful turn when she connected with United Foundation. Committed to advocating for her case, our team worked closely with Hayley and her mother to address the gaps in her previous applications.

This was no small task. It required months of gathering evidence, collaborating with allied health professionals who often contributed pro bono, and crafting a compelling case that reflected the urgency of Hayley’s needs. These professionals, alongside United Foundation, truly believed in Hayley’s right to access the support she needed to regain her independence.

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Navigating Obstacles and Persevering

The road to success was anything but smooth. After several internal reviews and continued rejections, it became clear that an external review through the Australian Administrative Tribunal was necessary. Each step required meticulous attention to detail—translating complex medical and allied health information into a format the NDIS could understand.

While the setbacks were numerous, the team never wavered in their determination. Every rejection was met with renewed resolve, every obstacle a challenge to overcome. Hayley’s quiet determination and her mother’s unwavering support were sources of strength for everyone involved.

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A Victory Worth Celebrating

After months of relentless effort, the long-awaited news arrived: Hayley was granted access to the NDIS. The victory was not just hers but belonged to everyone who stood by her side. It was a testament to the power of perseverance, expertise, and unwavering belief in the right to support and independence.

This achievement highlighted a critical aspect of disability advocacy—the ability to bridge the gap between complex medical information and the decision-makers who rely on it. United Foundation’s expertise in this area played a pivotal role in ensuring Hayley’s voice was heard and her needs truly understood.

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The Heart of Advocacy

Hayley’s story is a reminder of the importance of never giving up. Her gentle spirit and quiet determination inspired everyone around her to push forward, even in the face of repeated setbacks. She held on to her dreams of independence and a brighter future, and now those dreams are within reach.

At United Foundation, we are proud to stand alongside individuals like Hayley every day. Our free NDIS Access Service is here to help those who need it most, ensuring that no one has to face these challenges alone.

If Hayley’s story has inspired you, reach out to us today to learn more about how we can help. Together, we can make independence and a brighter future a reality.